Arrow Films Announcement 21st November 2017

Following on from our recent Warehouse clearance sale, we have now closed www.arrowfilms.co.uk/shop for sales in advance of launching a new eCommerce website on Monday 27 November.

The new website will be hosted at www.arrowfilms.com, and will feature the same product from our key brands Arrow Video and Arrow Academy, plus our previous and forthcoming releases from our Arrow Films and Nordic Noir labels, as well as our new Arrow TV range and initial releases from both our Arrow Books and Arrow Records labels.

The new site will include many new features to give a much more satisfying browsing and customer experience, including a fully filterable shop area for all products, enhanced search functionality, improved member’s account pages and other member features, plus a much more streamlined checkout process with improved payment and delivery options.

A huge thank you to all of you who have ordered through this site, and we look forward to offering great product from our new site from midday Monday 27 November at www.arrowfilms.com .

Team Arrow

FAQs
What will happen to existing orders?
Any orders placed during the recent sale and any pre-orders made for titles up to and including a release date of December 11 will be fulfilled by our old warehouse. Any queries that may arise from any of these orders should go through the usual channel of orders@arrowfilms.co.uk. Our new warehouse will then fulfil all pre-order releases from December 18, as well as any orders placed from the time it goes live on Monday November 27.

Will I still retain my current Reward Points?
Yes. When the new site launches, you will be able to request a Reset Password link with the email you currently use for your account. Simply enter your email address on the Reset Password page, follow the link that is sent to you and reset your password. Upon re-registering you will receive 100 free Reward Points on your account.

What will free membership give me?
We’ve looked to fully improve the My Account areas on the new website, giving you much more control of your account. You will be able to add various billing and shipping address, view order history and track current orders, edit personal details and interests and create wishlists. There will also be exclusive ‘Members-only’ content for certain releases, such as exclusive stills, clips and some PDFs of previous Arrow Video and Arrow Academy booklets.

Will I be able to pay with credit / debit card?
Yes. We have now implemented World Pay into the new site which will allow for most card payments. You will still be able to pay via PayPal if you prefer.

When will payment be taken?
If paying through World Pay, payment for all orders will now be taken at dispatch from our new warehouse rather than at point of order. Payment via PayPal will still be taken on point of order.

Will there be more selection on delivery options?
Yes. In most cases, you will have the option to have your order delivered by standard or tracked mail. There is also the option to split your delivery into two if you are ordering both currently available titles and titles on pre-order.